Terms & Conditions

DEPOSIT AND PAYMENT

First time customers are required to pay the invoice in full before production begins. Repeat customers are only required to pay a 50% deposit to begin printing. Payment in full is expected when the order is complete and ready to ship. We accept cash, credit cards). If a completed order is not paid for within 10 business days an additional financing charge will apply.

MINIMUMS

Unless stated otherwise on the respective services page, our minimum order is 12 pieces.

TURNAROUND TIME

Typical turnaround time is 15 working days from the time of initial payment and art mockups are approved via e-mail. Rush charges may apply for orders needed sooner than our typical turnaround.

HOLIDAYS

These holidays are not working days for us so please consider this in regards to turnaround time and rush charges.

 

New Year’s Day
President’s Day
Memorial Day
Independence Day
Labor Day
Thanksgiving Day
The day following Thanksgiving Day
Christmas Day
The day following Christmas

 

Orders placed after December 12 through December 24 are subject to a 20 day turnaround time.

RUSH ORDERS

We understand that there are occasions when orders are needed sooner than 15 business days and we strive to fulfill those orders. If an order is being shipped, then the rush charges apply to our production time only. The amount of time it takes the carrier to get the order to you is not guaranteed by We Need Merch. Rush orders require payment in full to begin printing. We cannot guarantee that we will accommodate all rush orders.

ESTIMATES

Estimates expire in 30 days. Estimates are subject to change upon review of submitted artwork. Prices may be revised at the time of invoice based on actual prints.

ART AND PREPARATORY MATERIALS

Final print ready art files must be uploaded according to the specifications on our website. Print ready artwork will not incur any additional fees. If further artwork is necessary, art time will be billed at the current rate. We Need Merch will print art files as they are received, we will assume that all images have been sized for final print dimensions.

If The customer requires specific ink colors, Pantone colors must be provided by the client before mockups are approved. If no pantone colors are provided, We Need Merch will do our very best to match the colors on our screen, But will not be held responsible for any ink color issues.

We will provide one mock up on our own template in PDF or JPG format free of charge for every order. Approval of mock ups on our template are required regardless of how detailed client provided mock ups may be, including reorders, and must be approved by e-mail. We Need Merch will not be held responsible for any misspellings, grammatical errors, or any other design flaw.

MANUFACTURER DEFECTS

We Need Merch is not responsible for mistakes or defects on behalf of the manufacturer or distributor: mislabeled sizes, inconsistent coloring, dye lots, manufacturer garment defects, etc. All garments will be counted in bulk (dozens, or however they are packaged by the manufacturer). We cannot inspect each garment or count them in individually. Manufacturer and distributor defects or mis-shipments will delay production until all garments are received. It is highly recommended to order more garments than needed for each size. All additional garments will be included in the print run and we will bill for what is printed.

PROOFS AND SAMPLES

Digital press proofs (a photograph of the first garment printed) are available for $50 per impression location, offered at a prearranged time, and with a 15 minute window for approval. Additional charges may apply if we cannot reach the customer or if we do not receive a response within that 15 minute window.

MISPRINT ALLOWANCE

We require a 2% misprint allowance or a minimum of 1 shirt per design per garment color, whichever is greater, with no penalty to us. Percentages are based on quantity of imprints, not quantity of garments. We strongly recommend that you order extra garments in each size, style and/or color in the event of misprints. Exact Quantities are not guaranteed and are not available on Rush Orders. We Need Merch will not be held responsible for consequential damages such as profit loss on spoiled goods.

RECEIVING YOUR ORDER

We encourage you to check the quantity and quality of the garments you receive from us immediately. We Need Merch cannot be held accountable for defects or problems with your order unless contacted within 48 hours of delivery.

ORDER CANCELLATION

In the event an order needs to be cancelled, refunds or return of deposits will be based on the status of the order (Have the items been ordered? Have any of the items been printed? Etc.) and may be subject to penalties and/or restocking charges.

USER SUBJECTIVITY

We Need Merch stands behind the quality of our screen printing. We will reproduce your graphic onto the garment with maximum accuracy, quality, and consistency. The satisfaction of the end user with the final printed product is subjective. We offer detailed mock ups (approval by the client is mandatory for every order) for end user review. We operate under very specific and numerous quality controls, standard operating procedures, and guidelines to ensure a quality finished product, we will not be held responsible for end user subjectivity.

RIGHT TO REFUSE SERVICE

We Need Merch reserves the right to refuse service to anyone at our own discretion.

 

*TERMS AND PRICES ARE SUBJECT TO CHANGE WITHOUT NOTICE