The life of an order
The first step is just letting us know what you are looking for. One of our customer representatives will guide you towards your best merch options. At this stage, be prepared to have your design ready for us to examine. (If you don’t have a graphic prepared yet, make sure to let us know, we may be able to help your or guide you in the right direction.) We will also ask you for a size breakdown for your order, as well as your garment choice.
Once we have all the information we need to provide your with an accurate quote, we will put it all on .pdf estimate and send it over via email for you to review. Be sure to examine your estimate carefully for any mistakes or omissions. Don’t be afraid to ask questions if you aren’t sure what you are looking at exactly.
Once we receive approval on your estimate, we will send over your invoice and a payment link to begin the order! In most cases, returning customers benefit from only needing to submit 50% of their payment to begin their order, the rest being due upon completion. This will be your final opportunity to review or change your order. After you submit payment, we add you to our schedule and changing your order could potentially lead to restocking or service fees.
Approximately 1 to 2 weeks before your production date, we will send over a digital mockup for your approval. This is intended to verify we are on the same page as far as image size, placement and decoration color go. If everything looks good, just reply with APPROVED, and we will get to work.
At this point, your part is done and the rest is on us. Our graphics department examines your artwork a third and final time to comb over any loose hairs and optimize it for print. They then separate your artwork by color, printing out a film negative for each color in your design. We take those film negatives, burn them onto screen, and that’s when the party starts.